FAQ
FREQUENTLY ASKED QUESTIONS
What is your shipping time?
📦 USPS (United States Postal Service)
- First-Class Mail / Small Packages: 2–5 business days
- Priority Mail: 1–3 business days
- Priority Mail Express: Overnight–2 days
How can I track my order?
Once your order is placed, you’ll receive an email with a tracking link.
Click it anytime to view your order status, real-time shipping updates, and delivery progress.
Do you accept returns or exchange?
We accept returns or exchanges as long as the item is unused, unwashed, and in its original condition.
Once you request a return or exchange, we’ll check if the size or item you want is available.
If it isn’t in stock, we can offer:
- Store credit
- An exchange for a different item
- A refund (depending on eligibility and our boutique policies)
If you need help with your return or exchange, our support team is always ready to assist.
Can I change or cancel my order after placing it?
Once an order is placed, we’re usually unable to change or cancel it, especially if it has already been processed or shipped.
If your order is already on the way, you may still be able to:
- Exchange the item once it arrives
- Return it for store credit (if eligible)
- Request an alternative solution from our support team
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Cash App Pay, and Zelle for a smooth and secure checkout.
What do I do if I received a damaged or wrong item?
If you received a damaged or incorrect item, please contact us right away.
We recommend reaching out within 24–72 hours so we can resolve the issue quickly.
When you message us, please include:
- Your order number
- Your name
- Clear photos of the damage or wrong item
- A short description of what happened
Our team will review your case and assist you with a replacement, exchange, or store credit based on our policy.
How do I contact customer support?
You can reach our customer support team through any of the following:
- Email: ccluxuryboutique@gmail.com
- Instagram DM
- Facebook Messenger
- Contact form on our website
We’ll get back to you as soon as possible.